Shipments and returns

Your pack shipment

Delivery

-Unless there is any alternative private arrangement, the goods will be dispatched within the time frame stated either on the day that payment is received or, if the customer chooses to pay on delivery(only in Spain), on the day the order is accepted by Ionic-Force. The delivery times given are approximate, and Ionic-Force will do its utmost to adhere to them. However, should there be a delay, this will not be grounds for cancelling the contract or for claiming any compensation

-The delivery will only be considered complete when the transport company hands the goods over to the customer and he/she signs the acknowledgement of receipt. It is up to the customer to check the goods carefully in case there is any cause to make a claim.

-If the goods received do not correspond to those shown on the invoice, the customer has 7 days in which to make a claim. Should the claim be considered to be justified, the transport costs for returning the goods would be covered by Ionic-Force.

- The normal delivery charges, are paid by the customer, at a cost of 6€ in Spain and 9.95€ abroad (including IVA), and is only available for orders in the peninsula.

-The delivery time is estimated at between 24 and 96 hours in spain and 4 to 12 days abroad, depending on location. The goods are usually in stock. However, if this were not the case, Ionic-Force would notify the customer of the probable dispatch date by e-mail.

-Ionic-Force accepts no responsibility for any possible delay by the transport company.